Induction Program Related To Culture Fit- Myassignmenthelp.Com

Question: Discuss About the Induction Program Related To Culture Fit? Answer: Introduction Human resource management is the important component of an organization which involves in the functions like recruitment, selection, staffing, provision of training and development, induction, formulating HRM policies, ensuring the health and safety of the employees in the work place etc. The HRM holds the responsibility to develop the potential of the employees and to be competent in the workplace. (Armstrong, Taylor, 2017). This report highlights three sections of the HRM practices the training and development of employees by considering Induction Program Theory of induction program related to culture fit Induction program can be defined as an organizational process through which the management welcomes the new employees and prepare them to perform their role effectively. Conducting the induction program is an important function of the HRM so as to make the newly appointed duty managers to get culturally fit to the organization (Arulrajah, Opatha, Nawaratne, 2016). Through conducting induction program the HRM can make the participants understand about the policies and procedures of the organization, culture, vision, mission, operations etc. The induction program can contribute in making the duty managers to get fit to the organizational culture and to achieve the competitive advantage of the organizations. Some of the ways through which the competitive advantage of Millennium Hotels and Resorts can influence the content of the induction program is mentioned below. The organization Millennium Hotels and Resorts can obtain competitive advantage through providing customer service. Hence the customer service policies should be involved in the induction program content so that the duty managers can get informed about it. The Millennium Hotels and Resorts achieve competitive advantage through following a corporate governance of high quality standards in service provision. Hence this corporate governance should also be involved in the induction program content. Credibility standards are other component of competitive advantage and hence these standards are to be highlighted in the induction program. Through involving the components of competitive advantage in the induction program the duty managers can shape their operations accordingly. Induction program for the duty manager When preparing the induction program for the duty managers the following three steps can be involved Stage 1: General Orientation The history and the structure of the Millennium Hotels and Resorts can be provided through this session. The organizations vision, mission and objectives, functions of various departments are given here in order to generate interest about the organization with in the duty managers (Shamy, 2016). The factors influencing the competitive advantages of the organization, competitor analysis, market share etc are also discussed during this stage. This stage of induction program can be done by taking 2 days time so that he can get a clear understanding about the company. Stage 2: Specific Orientation The significance of the job of the duty managers are specified which includes the roles and responsibilities in the department, job training, job hazards etc. Some of the other factors like the personal policy, company policy, terms and conditions of service, welfare facilities, rules and regulations related to working hours and over timing, holidays, vacations, reporting etc are communicated during this stage. This reduces the ambiguity of the duty managers and makes them clear how he can fit in his job and can be more effective. This stage of induction program can be done by taken minimum 4 days time so that he can identify his role in the organizations and formulate strategies to make him fit with the culture of the organization. Some health and safety or job hazard examples which are included in the content of the induction program are mentioned below. Fire accidents: The content of health and safety hazards due to the fire accidents can be involved in the induction program which provides the information regarding fire escapes, fire extinguishers etc (Oliver, 2016). Hazards which can cause while at lift can be highlighted in the induction program. Stage 3: Follow up orientation This stage of the induction program is conducted around after 6 months of the initial induction program to understand the satisfactory level of the duty manager and also to determine how he made him to fit himself in his job role. Training and Development Plan Training and development plan are the plan formulated by the HRM in order to make the workforce potential so that they can achieve organizational goals effectively. In order to provide training and development the need or the requirement for the training has to be identified (Phillips, Jack, and Patricia, 2016). The training need for the below task has been analyzed with respect to the selected organization Millennium Hotels and Resorts and job title Hotel Duty Manager Training Need Analysis The training needs analysis can be considered as a systematic analysis through which the skills gaps of the employees are analyzed at organizational, group and the individual level so that various training programs can be conducted in order to fulfill the skill gaps (Ford, 2014). The TNA process involves the complete analysis of the training needs so that specific training needs of the employees can be identified and appropriate training and development program can be arranged by the HRM (Niphadkar, 2016). According to the given tasks the employees lacks the understanding about the relevance and the importance of the customer service and it contribution to the achievement of competitive advantage of the organization. The poor quality rating by the hospitality rating agency can impact the organizations reputation negatively and can hinder its sustainability. This scenario highlights the need for training program which educate them the relevance of customer service and to develop high quality customer service ability in the employees (Goetsch, Davis, 2014). Source: learning and development, ange brooking. Components of a need analysis The training need provision of customer service is analyzed in relation to the organization Millennium Hotels and Resorts and job title Hotel Duty Manager. Organizational need: This component of the TNA analysis the organizations performance in relation to the organizational objectives. It generates an accurate estimate about the potential of the employees in terms of their customer service proficiency and their knowledge about the same. Millennium Hotels and Resorts being operating in the hospitality industry it is important to provide high quality customer service as the organizations in this industry are differentiated in terms of quality of service. Task need: This component is generally involved in gathering the information about the job for the development of the training programs. This involves the detailed examination of the job role hotel duty manager like the knowledge, skills, attitudes etc so as to supervise and manage the staff members of the hotel. The job role of the duty manager closely related to the customer service provision. Maintaining good customer relations is the primary tasks of the duty manager. His responsibility also involves monitoring the provision of high quality customer service by the staff members. Person need: This component specifies the identification of the gaps between the current capabilities of the duty manager to provide the customer service provision. Here the actual performance of the duty manager in relation to the customer service is measured with the service standard kept by the Millennium Hotels and Resorts. Here the attitude of the person, output of the performance and self assessment needs are identified to assess the training needs. For example the ability of the person in the job role of duty manage should possess listening and observing skills to understand what the customer exactly require. Learning Plan Learning Outcome LO1: Through the provision of the training program the duty managers should be able to clearly define what is customer service and how this concept can be implemented in order to win the customer satisfactory level. This learning outcome can make the duty managers to clearly understand the relevance of customer service in hospitality industry and how it can gain competitive advantage for the organization in the industry (Guise et al, 2017). LO2: Through the training program the duty managers of the Millennium Hotels and Resorts should be able to attain high quality service rating, in the rating conducted by the hospitality rating agency. Through attending the training program related to customer service the duty managers should be able to achieve high quality service rating. List of the content LO1: List of contents for the training program Here the trainees are made understand the concept of customer service and how it is related to the success of the organizational effectiveness. Power point presentation which highlights the concepts and theories of customer service. Lecturers and explanations about the relevance of customer service in competitive advantage, sustainability etc by top management officials. Magazines based on customer service which included testimonials of successful hospitality organizations focusing on customer service. Feedback forms which can determine the understanding level of the trainees. LO2: List of contents for the training program This session includes the training which makes the duty managers to obtain high quality service rating. The content of this training programs are mentioned below. Lecturing and coaching materials and the top level managers. Videos which highlights the managers handling the customers during critical situation. Theoretical booklets which includes the auditing criteria. Appropriate training methods Some of the training methods which can be recommended for the training program conducted for the duty managers so as to achieve the learning outcomes are mentioned below. Coaching: The trainer can provide the theories and concepts of the customer service and its impacts on the hospitality business to the trainees through coaching method. This training method will be effective to achieve the LO1 (Edirippulige et al, 2016). Role modeling: This method of training can be used in order to make the duty managers understand about how to handle the customers and provide better customer service. One participant can take the role of manager and another can take the role of customers. Demonstration: The method of demonstrating the customer service by the trainers about the phrases and the body language while providing customer service can be an effective method of training. Real-time training programs: The duty managers can be asked to be apprentice of the top level managers while they handle the customers which can provide real time experience to the duty managers (Seamster, Redding, 2017). Health and Safety requirement and appropriate learning outcome The duty manager of the hospitality organization Millennium Hotels and Resorts is responsible for handling the operations of the hotels or the resorts. The most important health and safety training requirement for a duty manager is the fire accident which can encounter the resort premises. It is essential that the duty managers should be provided training take precautions to eliminate fire accidents and also be trained to manage the critical situation when fire is set out in the resort LO1: Through attending this training program the duty managers will be understand what measures has to be taken in order to eliminate fire accidents through the use of fire accident equipments. Job Description Related to Health and Safety Typical Hazards in the Work place Each and every organizations workplace is associated with health and safety hazards. Some of the typical hazards in the work place are mentioned below. Poor lightning and improper structuring of the work place. For example the organization ABC is a retail firm which deals with the automobile parts business. In this firm the lightning provided was not sufficient which resulted in the injury to the employee while handling those parts. The employee was not able to see the wire connected through the floor because of poor lightning which made him to slip down (Adrian et al, 2017). Fuel service and repair: The usage of mobile phones in the fuel service centers can cause drastic fire accidents which can be hazardous to the employees as well as the public. There are several cases in the real time environment where the customers of the employees make use of the mobile phones while at fuel service center which is hazardous. In child care center the work place can be hazardous to the employees when it is occupied with too many furnitures and toys. The child cares are having big responsibility to handle the children hence occupying too many toys and furniture can harm them when handling children Typical Hazards in the chosen organization Some of the typical hazards for the organization Millennium Hotels and Resorts for the duty managers are identified and mentioned below The duty managers will have to move around the floor in order to monitor or supervise the work place. Sometimes he will have to climb the stairs without making use of the lift. This can make him physically tired and can get into some ailments like back ache, leg pain etc. The duty managers will have to handle the critical situations which can put him into stress by handling the staff members, problem solving, maintain customer relations. This can cause physical as well as mental illness Poor lighting air circulation in the hotels can cause health hazards for the duty manager. It can cause some breathing related problems which can make the manager to face long term health issues. Because of poor lightning the chances of slipping down and getting hurt is higher. Another hazard which can cause to the duty managers are the hazard which can cause through bullying from the top management. Since he is in direct coordination with the workplace he is answerable to the top management. This can put him in a stressful situation and can cause him health hazards (Gopang et al, 2017). Way to involve workers in the health and Safety One way which can be suggested for the organization Millennium Hotels and Resorts for making the duty managers involve in the health and safety of work place policies is mentioned below. The duty managers can be assigned the duty to report if there is lack of lighting and air circulation in any area of the resort or hotels. This can be an indirectHealth and Safety Risk Assessment form Assessment Made by Name : XYZ Position: Duty manager Assessment reviewed by Name Position Identify or describe the subject of assessment The typical health and safety hazard that can cause to the duty manager of Millennium Hotels and Resorts are assessed here. What are the known or possible hazards The known potential hazards identified are Physical hazard due to poor lightening, poor air circulation in the hotels, restaurants, store rooms etc. Mental illness due to bullying, multitasking Injury or ache in legs etc due to moving around the hotels and resorts Who is exposed to this hazard The individual who is exposed to this hazard is the duty manager of the Millennium Hotels and Resorts. The same hazard can be caused to the sub ordinates of the duty managers. What could happen and how serious could any consequences be? Due to these potential hazards the damage can be less or severs. If the duty managers get stuck in the store room where there is poor lightning and air circulation then it may lead to the death of the person. The mental stress can cause de-motivation, mental illness etc. What could be done to minimize or eliminate risks The top management of Millennium Hotels and Resorts should make the infrastructure well lighted and should be provisioned with enough air circulation. Personal networking systems can be employed so that the manager need not have to wander around the floor. What information or training should be provided so as to reduce risks To minimize the risk of injury the duty managers can be trained to manage the critical situations effectively through enhancing their employability skills. In order to reduce physical damages they can be trained to make use of the emergency lamps, oxygen cylinders etc from the firs aid box. Information made use to make this assessment The information from the previous health and safety hazards happened in the organization is taken to make this assessment. How workers can be involved in making the assessment. Workers can be made involved in this assessment through gathering feedback and information from them Evaluate the effectiveness of health and safety training In order to evaluate the effectiveness of the health and safety training provided to the duty managers the HRM can make use of the method mentioned below. Observing method: The HRM can monitor the duty managers that how they are implementing the training provided in the training program in the work place. This real time evaluation will be more beneficial as the health and safety management has to be experimented and evaluated in real time so as to obtain the desired outcome (Hallowell, Alexander, Gambatese, 2017). Case Analysis The duty manager of the Millennium Hotels and Resorts are responsible for implementing the health and safety policies effectively. Despite this implementation, if the worker loses him limp due to an accident in the work place then the duty manager and the employer is having the responsibility to manage the situation. The managers and the employer obligations are mentioned below. The duty manager is obligated to report the accident to the HRM and other higher authorities. The employer is responsible to compensate the injured as per the standards of the work place health and safety acts. The HRM is responsible to arrange the training program to generate awareness among the workers regarding the health and safety at job. The HRM and duty managers should take necessary steps to make the employees cooperate to implement the health and safety policies effectively (Ik, Atasoylu, 2017) Conclusion The functions of the HRM in the modern organizations has been extended to their involvement in the strategic decision making process. This report has highlighted some of the important functions of the HRM with relevant to the organization the Millennium Hotels and Resorts by considering the job of the duty manag References Armstrong, M., Taylor, S. (2017). Armstrong's handbook of human resource management practice. Kogan Page Publishers. Arulrajah, A. A., Opatha, H. H. D. N. P., Nawaratne, N. N. J. (2016). Green human resource management practices: a review. Sri Lankan Journal of Human Resource Management, 5(1). El-Shamy, S. (2016). Dynamic induction: Games, activities and ideas to revitalize your employee induction process. CRC Press. Edirippulige, S., Armfield, N. R., Caffery, L., Smith, A. C. (2016). 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